Question 1

How fast is the SERCS response time?

Accepted Answer

SERCS connects you to emergency responders in less than 10 seconds. Once connected, our network of verified partners can reach you within minutes depending on your location and the type of emergency.

Question 2

Is SERCS free to use?

Accepted Answer

Yes, SERCS is completely free to download and use. There are no subscription fees or hidden charges. Emergency services may have their own charges based on the services they provide.

Question 3

Which emergency services can I contact through SERCS?

Accepted Answer

SERCS connects you to Police (191), Fire Service (192), and Ambulance (193) services, plus our network of verified private response agencies including security firms, medical teams, and community organizations.

Question 4

How does the live tracking feature work?

Accepted Answer

When you report an emergency, SERCS shares your exact GPS location with responders and provides real-time tracking of their ETA. You can see their status updates and location as they approach.

Question 5

Can I share my emergency with family and friends?

Accepted Answer

Yes! SERCS allows you to instantly share your emergency location with trusted contacts via SMS and WhatsApp, keeping your loved ones informed during critical situations.

Question 6

What is the panic button for?

Accepted Answer

The panic button is for extreme emergencies. One tap immediately alerts all nearby emergency services and your emergency contacts with your precise location, ensuring the fastest possible response.

Question 7

How do I report a crime or incident?

Accepted Answer

SERCS includes a community reporting feature where you can report crimes, suspicious activities, or safety concerns. Your reports are sent to local authorities and help keep your community safe.

Question 8

Is my personal information secure?

Accepted Answer

Absolutely. SERCS uses end-to-end encryption to protect your data. We only share your location and emergency details with verified responders and your chosen emergency contacts.

Question 9

Where is SERCS available?

Accepted Answer

SERCS is currently optimized for specific regions with direct connections to local emergency services. We are planning to expand to more countries and regions over time.

Question 10

How do I become a verified response agency partner?

Accepted Answer

Private response agencies can apply through our Partnerships page. We verify all partners to ensure they meet our quality and response standards before adding them to our network.

Got Questions? We Have Answers

How fast is the SERCS response time?

Is SERCS free to use?

Which emergency services can I contact through SERCS?

How does the live tracking feature work?

Can I share my emergency with family and friends?

What is the panic button for?

How do I report a crime or incident?

Is my personal information secure?

Where is SERCS available?

How do I become a verified response agency partner?

Still have questions?

Got Questions? We Have Answers

Frequently Asked Questions List

How fast is the SERCS response time?

Is SERCS free to use?

Which emergency services can I contact through SERCS?

How does the live tracking feature work?

Can I share my emergency with family and friends?

What is the panic button for?

How do I report a crime or incident?

Is my personal information secure?

Where is SERCS available?

How do I become a verified response agency partner?

Still have questions?